Call Center Cubicles

Call Center Cubicles

In the fast-paced world of call centers, communication will always be crucial. Not only do employees have to pass information to customers over the phone, but they also need to be able to collaborate and share details in real time. This need for constant contact is why you should pay close attention when choosing cubicles for your call center, as selecting the wrong type of booth can affect how effective your staff is and how satisfied your customers will be.

What Factors Should You Consider When Choosing Call Center Cubicles

Unfortunately, selecting cubicles for your call center is not as easy as it seems and there are various factors that you should always consider before biting the bullet, such as:

1. Power Support: Call center workers are never too far from the digital world and often use several devices simultaneously, including headphones, tablets, PCs, and laptops. Most of these devices require charging points and a consistent power supply is essential. That is why selecting cubicles equipped with built-in power outlets will always be the best choice, as the last thing you want is an employee leaving their desks during a call to search for a charging point.

2. SoundProof Privacy Walls: We have all been in that awkward situation while speaking to a call center, and the only thing you can hear is background noise. This chatter from other workers can often lead to frustrated customers, which is bad for business. To ensure that your company doesn't fall into this boat, you may opt for cubicles with tall privacy walls, as they allow employees to focus on the task at hand while reducing the noise level from other conversations.

3. Additional Storage Solutions: Cubicles with extra storage will always go a long way in a call center, as employees and agents often need to access documents and paperwork quickly while speaking with clients. With additional storage options, agents don't have to waste time searching for important materials, allowing them to stay focused and offer the best possible service to their clients.

4. Ergonomic Features: You should always think about the comfort of your staff when purchasing cubicles. Remember, agents spend several hours sitting at their desks and receiving calls, which can harm their posture in the long run. Fortunately, modern cubicles have come a long way in providing various ergonomic features that can limit this, such as adjustable monitor arms. So, by choosing a cubicle with this capability, you can take a step further in ensuring your employees are always comfortable.

How Many Cubicles Can I Have in My Call Center?

One of the most amazing features of call center cubicles is that they are tremendously modular. This means that you are free to add more desks to your layout if you have enough floor space, and the new table will fit in perfectly. Call center cubicles are also available in larger configurations, such as 4-person and 6-person cubicles, which are easier to install.

Call Center Cubicles at Madison Liquidators

At Madison Liquidators, we believe that the cubicles you pick for your call center play a crucial role in staff comfort. If you select cubicles that lack amenities, such as power support and ergonomics, your agents will struggle to put their best foot forward, which may lead to poor customer engagement. Fortunately, you don't have to worry about this with us on your side.

Our call center cubicle collection has several configurations that stretch to as large as 6-seat cubicles. The modularity of the booths in this collection also makes it easy to add more cubicles if you employ more staff or move someone into a team. So, why wait? Grab onto a set of call center cubicles for your office today or reach out to us if you have any questions. We are always glad to help.